PRODUCT RETURNS POLICY REFORMS
1. Return conditions
Customers need to check the status of the goods and can exchange/return the goods right at the time of delivery/receipt in the following cases:
- The goods do not match the type or design in the order placed or on the website at the time of ordering.
- Not enough quantity, not enough sets as in the order.
- External conditions are affected such as torn packaging, peeling, breakage...
Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.
2. Regulations on notification time and sending returned products
- Return notification time : within 48 hours of receiving the product in case the product is missing accessories, gifts or is broken.
- Product return time : within 14 days from receipt of product.
- Product return location : Customers can bring goods directly to our office/store or send them by post.
3 . Return costs
Depending on each case, we will agree with the customer on who will bear the shipping costs for returned goods.
4 . Refunds for Returned Goods
We will only refund the Buyer once the returned Goods have been received.
Note: For COD orders, it is the Buyer's responsibility to provide bank account information to receive the refund.
In case you have comments/complaints related to product quality, please contact our customer care line.
Comment